Blog
Resolving support, in practice
Playbooks, buying guides, and explainers for DTC and Shopify CX teams - honest about what AI can resolve today and what still needs a human.
How to automate WISMO for your Shopify store
"Where is my order?" is the highest-volume ticket in e-commerce and the most automatable: the answer already exists in your order data. Here is a practical, low-risk way to hand it to an AI agent without gambling your customer experience.
Read the post →AI support pricing in 2026: per-resolution vs seats
AI support tools are converging on three billing models: per seat, per conversation, and per resolution. They produce wildly different invoices for the same ticket volume. Here is how to compare them without getting caught by the fine print.
Read the post →Chatbot vs AI agent: which one resolves tickets?
Every support tool now claims to be "AI-powered". The distinction that matters is not the model inside - it is whether the software can finish the ticket. Here is the difference, and the questions that expose it in a demo.
Read the post →Reading is good. Testing is better.
Replay your own past tickets through the agent in a sandbox and see the resolution rate before you pay.