Shopify integration
AI support that takes action in your Shopify store.
Resolvo HQ connects to Shopify and resolves order, return, refund, and cancellation tickets end to end - reading and updating real orders, not just answering questions.
No card · 100 resolutions free · sandbox-test on your own orders first
What it resolves on Shopify
Real actions on real orders, grounded in your store data and policies.
Order status & WISMO
Reads the real order, fulfillment, and tracking, then answers "where is my order" with live details - no copy-paste from the customer.
Learn more →Returns & refunds
Checks your policy and the order, then issues the refund through Shopify within the limits you set. Over threshold, it asks a human first.
Learn more →Cancellations
Cancels unfulfilled orders and refunds them automatically when they qualify, or escalates with full context when they do not.
Learn more →Self-service order portal
A magic-link portal where customers track and cancel orders themselves - verified against the real order email, guardrailed by your settings, and never billed. Deflects tickets before they exist.
Address & order edits
Updates the shipping address on orders that have not shipped yet, so a simple typo never becomes a lost package.
Connect in minutes
- Paste a Shopify custom-app token in the dashboard - no full reinstall.
- Least-privilege scopes; credentials sealed with AES-256-GCM at rest.
- Every action is idempotent and logged - a refund is never issued twice.
- Works on Basic through Shopify Plus.
Why it is different
- It acts, not deflects - refunds, cancels, and edits orders for real.
- Prove it first: replay the agent on your own past tickets in the sandbox.
- Billed only on a genuine resolution - handoffs are never charged.
- Built for DTC and Shopify CX teams drowning in repetitive tickets.
Shopify FAQ
Does it work with my Shopify plan?+
Yes. Resolvo HQ connects with a Shopify custom-app access token, so it works on Basic, Shopify, Advanced, and Shopify Plus - no full app reinstall needed.
Can the agent actually issue refunds and cancel orders?+
Yes. It performs real Shopify actions - refunds, cancellations, address edits - within the policy and approval threshold you configure. Anything above the threshold is handed to a human with full context.
Is my store data safe?+
Credentials are sealed with AES-256-GCM at rest and used with least-privilege scopes. Every action the agent takes is idempotent and written to an audit log, so a refund is never issued twice.
How long does setup take?+
A few minutes. Paste a custom-app token in the dashboard to connect, then replay the agent on your own past tickets in the sandbox before it ever touches a live customer.
Will it make things up about an order?+
No. Every answer is grounded in your store data and knowledge base with citations. If it is not confident, it escalates to a human instead of guessing.
See it resolve a real Shopify ticket.
Connect your store and watch the agent close an order, return, or refund in the first hour - or test it in the sandbox first.