Zendesk integration
Let AI resolve your Zendesk tickets end to end.
Resolvo HQ plugs into Zendesk, reads the customer comment, resolves it against your real order and policies, and posts a public reply back on the ticket - so your agents focus on the tickets that need a person.
No card · bring your own Zendesk token · sandbox-test before you go live
What it does inside Zendesk
The agent works your tickets in place - no migration, no new tool.
Reads and replies on the ticket
On each new public comment the agent resolves the ticket and posts a public reply back in Zendesk, keeping the whole thread in one place.
Acts on the real order
Connect Shopify too and it looks up orders, issues refunds, and cancels within your limits - resolving Zendesk tickets, not just replying.
Learn more →Co-pilot approval mode
Keep a human in the loop: the agent drafts the reply and a teammate approves it in one click before anything reaches the customer.
Learn more →Escalates with context
Low-confidence or sensitive tickets are handed to your team with the intent, order, and a suggested reply already prepared.
Learn more →Connect in minutes
- Add your Zendesk subdomain, email, and API token - your credentials, not ours.
- Point a trigger and webhook at the URL we generate; done in one setting.
- Credentials sealed with AES-256-GCM at rest; isolated per workspace.
- Classifies customers by Zendesk role, so CC-ed end users are never mistaken for agents.
Why teams switch
- Resolves tickets, not just suggests articles or macros.
- A fraction of the cost of Zendesk AI resolutions and other per-resolution tools.
- Billed only on a genuine resolution - escalations and drafts are never charged.
- Start in co-pilot mode, then go autonomous when the drafts earn your trust.
Zendesk FAQ
Does it replace Zendesk?+
No. It works inside Zendesk. Your team keeps the platform they use; the agent handles the repetitive tickets and posts public replies right on them, leaving the judgment calls to people.
Autonomous or human-approved?+
Either. Run it fully autonomous, or in co-pilot mode where it drafts a reply for a teammate to approve. Connect Shopify and it also performs real actions like refunds and cancellations.
Does it read the whole ticket correctly on long threads?+
Yes. It fetches comments newest-first so the latest customer message is always in view, and classifies each author by their Zendesk role rather than guessing.
Is our data isolated?+
Every workspace is separated by Postgres row-level security, and your Zendesk and Shopify credentials are sealed with AES-256-GCM. The agent reads only the ticket it is resolving.
Resolve your next Zendesk ticket automatically.
Connect Zendesk, replay the agent on past tickets in the sandbox, and let it close the repetitive ones - right inside the platform your team already runs on.