Use case · Cancellations
Automate order cancellations - fast, with guardrails
Cancellation requests are urgent - every minute closer to fulfillment is a harder, costlier reversal. Resolvo HQ handles them instantly, safely, and with a full record.
Cancellation requests are urgent and time-sensitive.
A slow reply means a shipped order, a refund, and a return - all avoidable. Resolvo HQ acts in the window that matters, with the same safety rails as refunds.
How Resolvo HQ handles it
- 1
Identifies the request
Recognizes a cancellation and pulls the order it refers to.
- 2
Verifies ownership
Confirms the requester owns the order before doing anything account-specific.
- 3
Cancels the order
Executes the cancellation through Shopify with an idempotency key for safe retries.
- 4
Respects your guardrails
Cases that need a human (per your policy/threshold) are routed for approval with full context.
What it can do
- ✓Order-ownership verification
- ✓Cancellation via Shopify
- ✓Approval routing for flagged cases
- ✓Idempotent execution
- ✓Immutable audit log
Frequently asked
How fast does it cancel?+
In seconds - within the same conversation, once ownership is verified and guardrails pass.
What stops it cancelling the wrong order?+
It verifies the customer owns the specific order before acting, and logs the action immutably. Flagged cases route to a human first.
Can a human stay in the loop?+
Yes. Set a policy or threshold and those cancellations become a pending action for approval rather than auto-executing.
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