Resolvo HQ vs Gorgias
Gorgias double-bills and locks you in. Resolvo HQ bills once per resolution, runs on the helpdesk you already use, and shows its work.
Gorgias vs Resolvo HQ, at a glance
| Gorgias | Resolvo HQ | |
|---|---|---|
| Resolution approach | E-commerce AI agent, helpdesk-bound | Action-first - resolves end to end |
| Transparency | Low - limited reasoning/citations | Reasoning timeline + citations on every answer |
| Proof before you buy | No replay-on-your-tickets proof | Yes - replay your own past tickets before you pay |
| Setup time | Days | Under 1 hour, self-serve |
| Self-serve | Yes | Yes - start free, no sales call |
| Price per resolution | ~$0.90-1.00 / resolution (+ ticket) | ~$0.30-0.45 / resolution |
Where Gorgias falls short
- ✕Each AI resolution is also billed as a helpdesk ticket - double-charged.
- ✕Overage runs $1.50 each above your AI allowance.
- ✕Shopify-only, with a 72-hour resolution-reporting delay.
- ✕No sandbox to prove your real resolution rate before you commit.
How Resolvo HQ is different
- ✓Deep action catalog - order status, refund, cancel, subscription.
- ✓Reasoning timeline + citations + immutable audit on every action.
- ✓Sandbox-proof on your own tickets before you go live.
- ✓One honest charge per resolution - no double-billing, no Shopify lock-in.
The honest take - Gorgias is a solid e-commerce helpdesk. Many teams keep their helpdesk and add Resolvo HQ as the resolution layer on top - they’re not mutually exclusive.
Comparison based on publicly available information as of 2026; competitor pricing is approximate and may change. Spotted something out of date? Tell us.
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