Gorgias integration
Let AI resolve your Gorgias tickets, not just route them.
Resolvo HQ plugs into Gorgias, reads the customer message, resolves it against your real Shopify order and policies, and posts the reply back inside the ticket - so your team only sees what truly needs a human.
No card · bring your own Gorgias key · sandbox-test before you go live
What it does inside Gorgias
The agent lives where your team already works - no new inbox to learn.
Reads and replies in the ticket
On each new customer message the agent resolves the ticket and posts the reply back into Gorgias, so the conversation stays in one place.
Acts on the real order
Connect Shopify too and it looks up orders, issues refunds, and cancels within your limits - resolving Gorgias tickets, not just answering them.
Learn more →Co-pilot approval mode
Prefer a human in the loop? The agent drafts the reply and a teammate approves it in one click before it ever posts to the ticket.
Learn more →Escalates cleanly
Sensitive or low-confidence tickets are left for your team with the intent, order, and a suggested reply already attached.
Learn more →Connect in minutes
- Add your Gorgias API key in the dashboard - you keep control, no platform key.
- Point one HTTP integration at the webhook URL we generate for you.
- Credentials sealed with AES-256-GCM at rest; nothing shared across tenants.
- The agent only replies on resolution - its own messages never loop back in.
Why teams switch
- Resolves tickets end to end instead of auto-tagging and macro-suggesting.
- Half the cost of Gorgias Automate and a third of the cheapest per-resolution rival.
- Billed only on a genuine resolution - escalations and drafts are never charged.
- Start in co-pilot mode, then flip to autonomous once you trust the drafts.
Gorgias FAQ
Does it replace Gorgias?+
No. It works inside Gorgias. Your team keeps the helpdesk they know; the agent handles the repetitive volume and posts replies right into the ticket, leaving only the judgment calls for humans.
Can it actually resolve tickets, or just suggest replies?+
Both, your choice. In autonomous mode it resolves and replies on its own; in co-pilot mode it drafts and a human approves. Connect Shopify and it also takes real actions like refunds and cancellations.
Will it reply to its own messages in a loop?+
No. The agent only ever answers the latest customer message and skips its own agent replies, and each ticket maps to one conversation, so retries and its own posts never re-trigger it.
Do I need to give you my customers data?+
It reads only the ticket it is resolving, in real time, and acts under your own Gorgias and Shopify keys. Credentials are sealed with AES-256-GCM and scoped to your workspace by row-level security.
Resolve your next Gorgias ticket automatically.
Connect Gorgias, replay the agent on past tickets in the sandbox, and watch it close the repetitive ones - inside the helpdesk your team already uses.