Pay for resolutions, never for seats.

Each plan includes a monthly allowance of resolutions. Past the allowance you can use prepaid credits (top-ups that never expire) or pay metered overage from $0.30 per resolution. You are billed only when the agent actually resolves a ticket end-to-end.

A conversation the agent resolved on its own AND that stuck: every auto-resolution is verified for 72 hours - if a human takes over or the customer reopens, it is voided and never bills. Escalations, handoffs, spam, and sandbox runs are never billed. One conversation is at most one resolution. The full definition is public at resolvohq.com/billing-rubric.

Prepaid packs of resolutions that never expire. They are used automatically once your plan allowance runs out, before any metered overage. They also power true pay-as-you-go: buy a pack with no subscription and draw it down over time.

An optional setting that buys your chosen credit pack automatically when your balance drops below a threshold you set - so your agent never stops resolving, with no surprise invoices.

Yes - 14 days and 100 resolutions free, no credit card to start. You can replay the agent on your own past tickets in the sandbox before you ever pay.

Fin charges about $0.99 per resolution. Resolvo HQ plans include thousands of resolutions and overage runs $0.30 to $0.45 - roughly half the cost - and you also get real Shopify actions and sandbox proof before you commit.

Spending is capped by design: when your included resolutions and prepaid credits run out, the agent stops auto-resolving and hands conversations to your team - nothing bills beyond your allowance. Monthly plans can optionally overflow into metered overage at your plan rate. Usage alerts fire at 50%, 80%, and 100%.