Email integration
Let AI resolve your support inbox, email by email.
Point your support inbox at Resolvo HQ and the agent reads each email, resolves it against your real order and policies, and replies from your own address - clearing the repetitive mail your team dreads.
No card · reply from your own domain · sandbox-test before you go live
What it does with your email
A support inbox that answers itself - grounded, cited, and on-brand.
Reads and replies by email
The agent parses each inbound email, resolves the request, and sends the reply from your own verified address - threading follow-ups into the same conversation.
Acts on the real order
Connect Shopify and it looks up orders, refunds, and cancels within your limits, so an email about a late order gets resolved, not just acknowledged.
Learn more →Co-pilot approval mode
Want oversight? The agent drafts the reply and a teammate approves it in one click before it leaves your outbox.
Learn more →Proactive shipping watch (optional)
Opt in and the agent watches your Shopify shipments daily, spots stalled or failed deliveries, and emails the customer before they even write in - drafts first if you run co-pilot mode. Never billed.
Ignores the noise
Out-of-office replies, bounces, and mailing-list blasts are detected and skipped, so the agent never chats with a robot.
Connect in minutes
- Add your own email-sending key and from-address - replies come from your domain.
- Forward your inbox to a secret, per-workspace webhook URL we generate.
- Works with Postmark, SendGrid Inbound Parse, and standard forwarding.
- Credentials sealed with AES-256-GCM; the endpoint is key-authenticated, not public.
Why teams switch
- Resolves email end to end instead of auto-replying with a canned acknowledgement.
- Replies from your address, in your voice, grounded in your policies with citations.
- Billed only on a genuine resolution - escalations and drafts are never charged.
- Start in co-pilot mode, then go autonomous once the drafts prove themselves.
Email FAQ
Which email providers work?+
Any provider that can forward inbound mail as a webhook - Postmark and SendGrid Inbound Parse are first-class, and standard forwarding works too. Replies are sent through your own sending key from your verified domain.
Does it reply from my domain or yours?+
Yours. You supply the from-address and sending key, so every reply comes from your own verified domain - customers never see a Resolvo address.
What stops it from replying to auto-responders?+
The agent detects auto-generated mail - bounces, out-of-office, and list blasts - by sender and headers and skips them, so it never falls into a reply loop.
Is the inbound endpoint secure?+
Yes. Each workspace gets a secret webhook key that must be present to accept mail, credentials are sealed with AES-256-GCM, and every workspace is isolated by row-level security.
Turn your support inbox into resolved tickets.
Forward your inbox, replay the agent on past email in the sandbox, and let it clear the repetitive messages - replying from your own domain.