Use case · Returns & refunds
Automate returns & refunds - safely
Refunds are high-volume and high-stakes: they move money. Resolvo HQ handles them end to end with the guardrails that make automating money movement safe.
Returns drive a large share of post-purchase tickets.
Teams either make customers wait for a human on every refund, or bolt on a bot that can’t actually act. Resolvo HQ resolves the request and takes the action - within limits you set.
How Resolvo HQ handles it
- 1
Grounds in your policy
Answers eligibility and timing questions from your own return policy, with citations.
- 2
Verifies ownership
Confirms the customer actually owns the order before any account-specific action - never acts on someone else’s data.
- 3
Issues the refund
Executes the refund through Shopify with an idempotency key, so a retry can never double-refund.
- 4
Guardrails high-value cases
Refunds over your threshold (or flagged policies) route to a human for approval instead of auto-executing.
What it can do
- ✓Policy-grounded, cited answers
- ✓Order-ownership verification
- ✓Refund execution via Shopify
- ✓Per-tenant approval thresholds
- ✓Idempotent - never double-refunds
- ✓Immutable audit log of every action
Frequently asked
Can Resolvo HQ actually issue refunds, or just answer questions?+
It does both. With Shopify connected, it can issue the refund itself - after verifying the customer owns the order and checking your guardrails.
How do you prevent wrong or duplicate refunds?+
Three controls: ownership verification before acting, a per-tenant approval threshold that sends high-value refunds to a human, and idempotency keys so a retry never refunds twice.
Can I require human approval over a certain amount?+
Yes. You set the approval threshold; refunds at or above it become a pending action for a human, with the agent’s suggested resolution attached.
Is every refund logged?+
Yes. Every executed action writes an immutable actions-taken record and an audit-log entry tied to the conversation.
Watch it resolve this on your own tickets
Replay your past tickets in a sandbox and see the resolution rate before you pay.
No credit card · 100 free resolutions · cancel anytime