Use case · Order tracking
Automate WISMO - resolve “where is my order?” in seconds
“Where is my order?” is the highest-volume, lowest-joy ticket in e-commerce. Resolvo HQ answers it instantly from the live order - no agent time, no copy-pasting tracking links.
WISMO is 30-40% of e-commerce support volume.
It’s repetitive, time-sensitive, and entirely automatable - yet most teams still answer it by hand or bounce customers to a tracking page that doesn’t explain the delay.
How Resolvo HQ handles it
- 1
Understands the question
Classifies the message as order status and pulls the order number or email - asking for it only if it’s missing.
- 2
Looks up the live order
Reads the real order and fulfillment status from Shopify in real time - never a guess.
- 3
Replies with the cited status
Explains where the order is and shares tracking, grounded in the live data with a citation.
- 4
Resolves or escalates
Auto-resolves when confident; routes genuinely stuck or sensitive cases to a human with full context.
What it can do
- ✓Real-time order + fulfillment lookup
- ✓Tracking link + plain-English status
- ✓Asks for the order # only when needed
- ✓Cited answers - no hallucinated dates
- ✓Resolves 24/7; escalates edge cases
Frequently asked
Can it find orders by email as well as order number?+
Yes. If the customer doesn’t give an order number, the agent asks for the detail it needs (order number or email) before looking anything up.
Does it make up delivery dates?+
No. Resolvo HQ only states what the live order and fulfillment data support, and cites it. If the data doesn’t answer the question, it escalates instead of guessing.
Which platforms does it work with?+
Shopify today, via a secure read of your order data. More commerce and helpdesk connectors are on the roadmap.
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